Privacy Policy

Introduction

Welcome to opencoilmattress.co.uk. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our services. We are committed to respecting your privacy and safeguarding your data. By accessing or using our site, you agree to the terms outlined in this policy. If you have any questions or concerns about your privacy, please contact us using the details provided at the end of this policy.

Data Collection

We collect several categories of information to provide, improve, and personalize our products and services. This includes:

• Personal information you provide directly, such as name, email address, shipping and billing information, and contact details when you create an account, place an order, or subscribe to updates.
• Payment information processed by our third-party payment processors. We do not store full payment card details on our servers.
• Usage data and technical information collected automatically through your interactions with our site, including IP address, browser type, device information, referring/exit pages, pages viewed, and duration of visits.
• Browsing behavior and preferences, such as products viewed, searches performed, and items added to carts or wishlists, to help us tailor recommendations and improve the user experience.
• Information from external sources when you consent or authorize such collection, for example marketing partners or service providers.

Usage of Information

We use the information we collect for purposes including, but not limited to:

• Processing and fulfilling orders, including payment processing, shipping, and customer service.
• Communicating with you about your account, orders, updates, promotions, and policies.
• Personalizing your experience by recommending products related to your interests and previous interactions.
• Analyzing site usage and improving our products, services, and marketing strategies.
• Maintaining security, preventing fraud, and enforcing our terms and policies.

Data Protection & Security

We implement reasonable and proportionate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes:

• Access controls and authentication mechanisms to restrict data access to authorized personnel.
• Encryption of sensitive data in transit using secure protocols (e.g., TLS).
• Regular monitoring, security assessments, and incident response planning to identify and respond to potential threats.
• Secure storage practices and data retention policies to minimize the amount of data held and ensure timely deletion where appropriate.

While we strive to protect your information, no system is completely secure. If you have concerns about data privacy or a potential breach, please contact us immediately so we can assist and investigate.

User Rights & Contact Information

You have rights regarding your personal data, including:

• Accessing the personal data we hold about you.
• Requesting correction or deletion of inaccurate or incomplete data.
• Restricting or objecting to certain processing of your data.
• Requesting data portability where applicable.
• Withdrawing consent where processing is based on consent.

To exercise these rights or for privacy-related inquiries, please contact us at:

We will respond to requests in accordance with applicable laws and strive to fulfill requests in a timely manner.